Refund & Cancellation

At Adruva Solution, we focus strictly on delivering high-quality digital growth, AI automation, and full-stack software solutions. Because our work is tailored to each client's specific requirements, our billing operates on a milestone basis. This policy outlines when refunds and cancellations are available.

1. Project Deposits & Kickoffs

Every project proposal defines an initial kickoff deposit (typically 30% to 50% of the total project value).

• Full Refund: If you cancel your project within 48 hours of signing the contract AND development/design work has not started, you are eligible for a 100% refund of your deposit (minus standard payment gateway transaction fees).
• Partial/No Refund: If work (design researching, asset cataloging, wireframing) has already initiated, the kickoff deposit is non-refundable.

2. Milestone-Based Refunds

Our projects are broken down into transparent milestones (e.g. Milestone 1: Figma UI design approved, Milestone 2: Frontend code built, Milestone 3: CRM/API integration completed).

• Once a milestone is completed, reviewed, and signed off by the client, the payment associated with that milestone is strictly non-refundable.
• If the client chooses to cancel the project mid-way, they are not billed for subsequent milestones, but payments made for previously completed milestones will not be returned.

3. Non-Refundable Items & Services

Certain costs incurred during digital marketing or software implementation are non-refundable. These include:

• Ad Spend: Budgets loaded directly into ad platforms like Google Ads and Meta Ads Manager. We manage your ads, but ad platforms bill you directly for clicks/impressions.
• Setup Fees: Configuration and setup fees for third-party hosting (Vercel, AWS, Railway), domain names, custom API subscriptions, or WhatsApp Meta verification charges.
• Software Licenses: Costs for purchasing specific themes, plugins, custom software packages, or license keys requested by the client.

4. Service Suspension and Cancellation

Either party may terminate a project agreement by providing written notice (via email) to the other party. Upon cancellation:

• The client will be billed for all hours or deliverables completed up to the date of cancellation.
• Adruva Solution will deliver all source files and code compiled up to the cancellation date, provided all outstanding dues for completed milestones are fully cleared.

5. Contact Us

If you wish to discuss your billing, submit a cancellation request, or inquire about payments, please contact us at: